Over the years we have received many letters and "thank you's". Here's what some of our satisfied homeowners are saying:
 

I am finally writing you to thank you for the excellent work and service we received throughout the remodeling project on our Gurnee house.  You, your workers and subcontractors worked through the worst winter we have seen in...

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Greg
Vice President - PNC Wealth Management

Thanks for being so understanding and responsive….I was surprised to hear Vio could squeeze it in before his trip. Does he really think that he can have better luck with clean cuts this next time around? I’m serious about the offer to help with that (although it wouldn’t be complete by Wednesday. I’m willing to wait for his return if that will have a better chance of success.)

Regardless, you guys always do make it right….that’s what makes you head and shoulders above the rest. I need to remember that in the middle of the night when I’m agonizing over it all!

Chris

We recently had some significant remodeling of our house (a Springdale) done. We think everything came out great. Since then we have had several people ask who did the work . We were very happy with them so I thought that we should pass on their name and recommend them to any of you who might be interested. The company is Men at Work. Scott Sevon and Mike Nagel are the owners. They showed that they really knew their materials and engineering as well as customer care.

We looked a lot of builders before we signed up with Scott and Mike - and most were really good but Men at Work had detailed processes and bidding that really gave us confidence that they would do it right. They were always on top of any issues that cropped up and were friendly, respectful and organized - always willing to work with us. We wouldn't hesitate to use Men at Work again.

Jim

"I believe what impressed us the most was Sevon's willingness to answer all our questions, even the stupid ones," said Andrea Turley, who with her husband Gregg, bought a two-story 6,000 sq. ft. South Barrington home.
 

"The communication was constant, even after we moved in," said Margaret Hauser, who with her husband Robert bought an 11,000 sq.ft., three-story home in South Barrington. "We still hear from him. He checks in occasionally to see if everything is okay with the house."

Most builders look good when things are going smoothly, but their quality is determined by how they respond to the inevitable challenges that crop up. MAW's quality was highlighted by three incidents during the building of our home.

The wrong windows were delivered with the wrong options MAW resolved the issue promptly and installed the correct windows.

Shortly after moving into our home, the outside sewer line snapped. This was the result of poor soil and fill conditions on our lot. Your response was to put us up in a hotel, buy us dinner , repair the break in a manner which would prevent its reoccurrence, and send in a cleaning crew. Within 24 hours, the only signs that anything had happened were the leftovers in the refrigerator. And all this on a weekend.

We discovered that the hardwood floors did not meet our expectations. After discussing the options with you, the installers and the manufacturer, MAW arranged for our floors to be resanded and resealed while we were away on a one week vacation. The floors are now exactly what we wanted.

Of course we are pleased with the parts that went smoothly. The handicapped accessible features have made life much easier. Our custom requirements have been met in full. And the house is comfortable. We would use MAW Chicago as our builder again, except we're not moving.

We highly recommend MAW Chicago to anyone wishing to build a home.

Sincerely,

Richard and Susan
Palatine, IL

Dear Scott:
It was a pleasure hearing from you with your update on MAW's current activities. It has been almost five years since we moved into our home and are enjoying it as much today as we anticipated sitting in your office designing it. I can't tell you how many people have commented on its style and quality of construction.

So the good news is, we haven't had to contact you with any complaints or problems. On the other hand, the bad news is, we have not had an opportunity to talk to you and see how you are doing. Clearly, the construction of a home is a team effort that requires patience and understanding. You and your organization supplied those qualities along with a personalized professionalism that was greatly appreciated. We hope you continue to provide the community with the quality construction for which your company is well admired.

Sincerely yours,

Robert
Riverwoods, IL

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